Support that moves you forward
One hub for the full Neuroplugin journey: pre-sales fit checks before you buy, install help while you roll out, and customer support after you go live. Pick the route that matches where you are.
Technical support
Use this for installation issues, theme selector mapping, storefront behavior, bugs, indexing questions, and anything that is already happening on a live or staging store.
Sales and pre-sales
Use this for fit checks, rollout questions, licensing, compatibility uncertainty, or if you want to confirm whether NP Search matches your store before purchasing.
Security reports
Use this for responsible disclosure and security-related concerns. Include enough detail for reproduction, and avoid posting sensitive details publicly.
Start with the fastest route
Most people should not email first. The best next action depends on where you are in the decision path.
Still evaluating?
Use the live demo and docs before asking a broad question. That usually answers the first 80%.
Need a fit check?
If the question is really about compatibility, rollout, or whether the module fits your store, use pre-sales instead of generic contact.
Already a customer?
License keys, downloads, and update access live in your account. For install, theme integration, or storefront issues, email technical support with the exact store and module context.
What to include in your message
Good context saves time. If you include the basics up front, the answer is usually much faster and more useful.
Support expectations
When in doubt, use the decision path
Demo first, docs second, support third — then pricing once you know it fits. That keeps the experience lighter for both sides and gets you to a decision faster.